Provided by the National Restaurant Show by Informa .75 CEU available Guest complaints are more than just challenges—they’re opportunities to strengthen your business, build trust, and foster lasting loyalty. Learn how to transform critical feedback into actionable insights that drive growth and improve guest satisfaction. By focusing on compassion, structured processes, and team collaboration, you’ll gain the tools to turn negative experiences into positive outcomes. This session will empower you to protect your reputation, enhance guest retention, and create a culture of care that benefits both your customers and your team. Don’t miss this chance to turn complaints into a competitive advantage for your business. REGISTER

Provided by the National Restaurant Show by Informa .75 CEU available Think "email marketing" for restaurants just means offering discounts? Think again! True loyalty from your diners isn't just price-driven. It's about their experience and that starts in their inbox. How well do you "know" them? How often is what you send relevant specifically for them? How good are you at sharing specific invites and updates by email (and not just blast updates on social media)? If you want real loyalty, you should be treating your email subscribers like the Insiders they are. Jessica Best will bring her 15+ years of restaurant email marketing & loyalty program experience to this year's show. Bring your questions: She'll be hosting an "Ask Me Anything" style workshop where you can finally get answers to how to make email marketing work better for you... and your diners. Win-win! REGISTER

Provided by the National Restaurant Show by Informa .75 CEU available Hiring and retention challenges, including interview no-shows and high turnover, continue to disrupt restaurant operations and growth. This session will offer actionable strategies that managers can use to improve the entire cycle of the hiring process – from effective interviews to implementing onboarding practices that foster employee satisfaction and retention. Attendees will learn simple, cost-effective tactics to create a seamless experience for candidates and new hires, ensuring stronger connections and better outcomes. All tips are based on real industry experience and can be applied immediately to overcome hiring roadblocks and build a more stable workforce. Walk away with practical solutions to attract, hire, and retain top talent. REGISTER